Refund policy

The short version

When you pay for DigitalBoyfriend, the payment is final. We make an exception only for a double charge, a proven unauthorized charge, or a total failure of the service. You can cancel anytime, and your plan keeps working until the end of the period you paid for.

Before you pay, the free preview chat lets you meet him and see how he talks, and the pricing page lists exactly what each plan includes.

Why payments are final

A Plus or Premium plan is a subscription for access to the service for a month or a year. Your access starts in full the moment the period begins, whether you chat every day or not at all. You pay for that access, not for each message.

What is not refunded

These are not reasons for a refund, in full or in part:

• Changing your mind or no longer wanting the service.
• Not using the service, or using it less than you planned.
• Forgetting to cancel before a renewal, or canceling just after one.
• A renewal that went through after one or more failed payment attempts.
• Not liking a reply, a voice, a photo or his personality. AI replies vary, and you can change his settings at any time.
• Choosing the wrong plan or the wrong billing period.
• The unused part of a period after you cancel or delete your account.
• Limits you already used, including after deleting messages, memories or photos.
• Someone else using your account because you shared your login.
• Your account being closed for breaking the terms of service.

The three exceptions

We refund only when one of these applies, when our records and the payment operator's records support it, and only up to the amount of the affected charge.

An approved refund goes back to the card you paid with. It is limited to what you paid for the affected period.

Canceling and renewals

You can cancel anytime from your account, with no need to write to us. Canceling stops all future renewals. It does not refund the period you are in, and you keep full access until that period ends.

Your plan renews automatically until you cancel. When a new period starts, the payment for it is due. If the card is declined, the payment operator may try again over the next few days. Those retries are for the same unpaid period, not new charges. To avoid a renewal, cancel before the renewal date shown in your account.

If you live in the EU or the UK

Consumers in the European Union and the United Kingdom normally have a right to withdraw from an online purchase. On the payment page, right above the pay button, we state that by paying you ask us to start the service right away and that this ends your right of withdrawal once the service has started. By pressing pay you give that request and confirm you understand it. Because your access begins immediately after payment, the right of withdrawal no longer applies after that point. This does not affect the three exceptions above or any other rights you have by law.

How to ask for a review

If you think one of the exceptions applies, email [email protected] within 30 days of the charge. Please send it from the email address on your account and include:

• The date and amount of the charge.
• Which exception you believe applies.
• A short description of what happened.

We check every request against our records and the payment operator's records and reply by email. Please contact us before contacting your bank. Opening a chargeback without talking to us first breaks our terms of service, and in that case we share our records with your bank and may close the account.

Changes to this policy

We may update this policy. The version that applied when you paid is the one that covers that payment.